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ECC Italy

ECC-Net Italy

The ECC Italy has been established in 2005 and has two branches: a central one in Rome and a crossborder branch in Bolzano. It has hosted by the consumer associations Adiconsum and CTCU.

THE CENTRE ACTIVITIES:


broadcast informazioneINFORMATION

The Centre spread the national and European information on consumer protection and helps consumers to know their rights.
 
 
 
 

 


Schermata 2016 11 24 alle 15.49.26

ASSISTANCE IN A COMPLIANT

The Centre offers individual assistance to consumers with a complaint. 

In cooperation with the ECC trader, the ECC acts as the intermediary between the consumer and the trader in order to facilitate the resolution of the complaint.

 

 

 

READ OUR TIPS 

 

 


help support

ASSISTANCE IN A DISPUTE

The Centre helps the consumer, if necessary, to access an ADR body.
 
 
 
 
 
 
 
 
 
 

ADR controversie

ADR DEVELOPMENT

ADR bodies are still little known and used by consumers, but they can have great advantages. The ECC provides information and details about the functioning of ADR bodies.

 

 

 

 

 

 


euromapMONITORING AND COOPERATION WITHIN THE NETWORK

Consumer problems are constantly monitored by the ECC-Network with statistics and data, which are useful to policy makers.
 
 
 
 
 
 
 
 
 
 

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