THE CENTRE ACTIVITIES:
ASSISTANCE IN A COMPLIANT
The Centre offers individual assistance to consumers with a complaint.
In cooperation with the ECC trader, the ECC acts as the intermediary between the consumer and the trader in order to facilitate the resolution of the complaint.
ASSISTANCE IN A DISPUTE
ADR bodies are still little known and used by consumers, but they can have great advantages. The ECC provides information and details about the functioning of ADR bodies.