Pursuant to art. 66 quinquies of the Italian Consumer’s Code, in the event of unsolicited supply of goods, water, gas, electricity, district heating or digital content or unsolicited provision of services, the consumer has no any obligation to pay for. In such cases, the lack of a response from the consumer following such an unsolicited supply or provision shall not constitute consent nor conclusion of a contract.
In addition, whether the consumer ordered a certain good or service, the seller doesn’t fulfill supplying good/service different from the order, even if of equivalent or higher value and quality. The consumer has the right to obtain the good or service he has ordered and can’t be asked for the payment of the price, even if the quality or the quantity of thew good/service is higher.