Other Italian carriers such as Alitalia, Meridiana, Livingston and Blue Panorama are operating substitute flights but consumers need to buy a new ticket if they would like to make use of these flights.
On the website of the Italian Civil Aviation Authority ENAC there are lists of substitute flights and some information in English
It has been rumored that the airline is already bankrupt but at the moment there is officially no bankruptcy procedure in course YET, even though there is no question that the company has great financial difficulties.
In fact today the owner of the carrier should communicate his decision about creating a newco or being put to extraordinary administration procedure.
Furthermore, a meeting is foreseen today in the NEB’s premises with all the airline companies which are providing substitute transfers to plan the flights of September and October.
For the moment, consumers affected by the cancellation can send their complaints by registered letter to the address of Wind Jet:
Centro Direzionale Baglio della Sementa - S.P. 69/II - Passo Martino
95121 CATANIA (CT) - Italy
It is not advisable to send e-mails to the carrier as they might not be read or not even arrive at all.
In the case that further developments will lead to the bankruptcy procedure or to an extraordinary administration procedure, our ECC will provide information about the steps the affected consumers can take.