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The new ECC-Net Report on the European Online Marketplace Consumer Complaints 2010-2011 has been published

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The new ECC-Net Report on the European Online Marketplace Consumer Complaints 2010-2011 has been published.
For more information: 
http://ec.europa.eu/consumers/ecc/docs/e-commerce-report-2012_en.pdf
http://ec.europa.eu/consumers/ecc/docs/e-commerce-report-2012-checklist_en.pdf  

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