ECC Italy

News

Tackling planned obsolescence

19 Jan 2018

The Italian Competition Autority  has started  two separate investigations against  the Samsung and Apple group companies operating in Italy as a result of  several complaints got from consumer and preliminary investigation carried out of its own motion ...

ITALIAN COMPETITION AUTHORITY [AGCM] FINES GOLDCAR AND FIREFLY FOR UNFAIR COMMERCIAL PRACTICES

03 Jan 2017

The Italian Competition Authority has recently closed two proceedings against the low cost car rental companies, Goldcar and Firefly (the latter is the low cost brand of Hertz group) and has fined them 2 million euros and 1.6 million euros, respectively. The commercial practices, sanctioned as "agg ...

DUTCH FINE FOR VUELING

15 Jan 2016

The Dutch NEB for air passenger rights, the Human Environment and Transport Inspectorate (ILT), ruled on 07-01-2016 that Vueling Airlines S.A. consistently denies passengers compensation in case of delays, cancellations or denied boarding. This ruling will be enforced by a penalty payment. T ...

TIMESHARE AND LONG-TERM HOLIDAY PRODUCTS: LET'S MAKE THINGS CLEAR!

22 Dec 2015

Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisio ...

AIR PASSENGERS ARE ENTITLED TO BE COMPENSATED EVEN IN CASE OF FLIGHT CANCELLATION DUE TO UNFORSEEN TECHNICAL PROBLEMS

21 Sep 2015

On 17th September the European Court took an important decision in Case C-257/14 and said that airlines must pay out if flights are delayed or cancelled for “technical reasons”.  The case concerns a flight from Quito n Ecuador to Amsterdam taken in 2009 by ...

COMMISSION CALLS FOR STRICTER ENFORCEMENT OF PASSENGER RIGHTS LEGISLATION IN EUROPE

15 Jul 2015

As millions of European citizens will be travelling during the summer period, today the Commission is calling for better application and enforcement of passenger rights legislation in the European Union. As a first remedy, the Commission today adopted interpretative guidelines clarifying t ...

CAR RENTAL IN EUROPE: BETTER INFORMATION AND MORE PROTECTION FOR CONSUMERS

13 Jul 2015

Car rental companies have agreed to review how they treat customers following a joint action from the European Commission and national enforcement authorities led by the UK Competition and Markets Authority (CMA) and supported by the European Consumer Centers (ECC-Net) which had ...

10 YEARS EUROPEAN CONSUMER CENTERS

04 Jun 2015

The Network of the European Consumer Centers (ECC-Net) celebrates ten years in the service of European consumers An anniversary report of the EU Commission describes the last decade and takes a look at the future of cross-border consumer protection. Find more information in this article: Euro ...
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