ADR (alternative dispute resolution)
If you have a problem with a trader about a product or service you bought, you can settle your dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ODR/ADR) procedure.
ADR/ODR is low-cost, fast and easy. Consumers across the EU should be able to solve any dispute with a EU-based trader without going to court.
The European Commission is currently taking care of a a significant revision of the ADR policies at EU level: please visit this section in the website of DG SANCO for additional information.