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LATEST NEWS

The Jubilee is a unique opportunity for faith, reflection, and community. To make the most of this extraordinary event, the European Consumer Centre (ECC) Italy provides essential advice to ensure a safe, informed, and hassle-free experience. Plan your journey with confidence and explore our guide for practical tips and consumer rights information.
Environmental Labeling: the European Commission’s proposal for a directive
Thanks to the European Commission’s proposal for a directive on environmental labeling, you will have the right to receive verified information about the sustainability of products and their production processes. Moreover, environmental labels shall be approved in advance. Want to learn more? Watch this video!
Product Repairability: the European Commission’s proposal for a directive
Thanks to the European Commission’s proposal for a directive promoting the product repairability the ‘take, break, and dispose’ model will be no more a trend. Many products will be repairable even after years. Doing so, we will reduce our waste. Want to learn more? Watch this video!
Services for Ukrainians
ECC Network Services Open to Ukrainian Citizens in the EU
Il Giubileo è un’occasione straordinaria di fede e condivisione. Assicurati un’esperienza sicura, informata e senza imprevisti con i consigli del Centro Europeo Consumatori Italia
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