Products

- What should I do if I bought a defective product?

In this case you are entitled to have your product repaired or replaced, or even, if these remedies are impossible, to have the money back.
 

- How long does a product warranty last?

For all products, the warranty last 2 years from the date when the product has been purchased. 

- I bought a Cd player, marked S*** during a journey in France. After a month, the player started giving some functioning problems. Should I turn it to the seller or to the supplier?

According to Directive EC 1999/44 the seller is obliged to provide consumer with a free assistance for a period of 24 month since the date of purchase. Therefore, it’s appropriate to contact directly the shop where the good has been bought, asking for the player reparation or replacement. Additionally to this legal warranty, which cant’ be limited in any case, consumer can also benefit from a commercial warranty offered by the supplier, with a changeable length. 


- I bought a laptop at a Commercial Centre in London, having the seller assured me that the laptop I chose included a DVD burner. However, when at home, I noticed that there was only a CD burner. Am I entitled to demand an alternative laptop?

According to the Directive EC 1999/44, the seller must provide consumer with a product in conformity to what established in the related contract. In particular, a product isn’t in conforming either if it doesn’t match the seller’s description or if it doesn’t have the same characteristics as the sample showed.