Air Transport

A) Passengers’ right according to Regulation (EC) 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Regulation EC 261/2004 applies to operating air carriers licensed in EU Member States and concerns passengers flying both from EU Airports and from extra-EU Airports into the EU.

1) My flight has been cancelled: what are my rights?

2) The air company denied me boarding: what compensation can I claim?

3) What are my rights in case of flight delay?

B) Passengers’ rights according to the Montreal Convention
 

4) What are my rights in case of denied boarding due to ground staff delay during check-in?

5) Who should I complain to in case of baggage destruction, loss, damage or delay?