Delay

Flight length

Services that air companies must offer

At least 2 hours

for all flights of 1500 km or less

• meals and refreshments in a reasonable relation to the waiting time;
   
• two telephone calls, telex or fax messages, or e-mails.

At least 3 hours

for all intra-Community flights of more than 1500 km

for all other flights between 1500 and 3500 km

• meals and refreshments in a reasonable relation to the waiting time;
   
• two telephone calls, telex or fax messages, or e-mails.

At least 4 hours

for all flights of more than 3500 km

• meals and refreshments in a reasonable relation to the waiting time;
   
• two telephone calls, telex or fax messages, or e-mails.

At least 5 hours

for all flights

In addition to what mentioned above:

• reimbursement within seven days of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,

          - a return flight to the first point of
            departure, at the earliest opportunity;

Departure on the day after the scheduled time.

for all flights

• hotel accommodation
   
• transport between the airport and place of accommodation