Services that air companies must offer

Concerning volunteers  willing to surrender their reservations in exchange for benefits

Compensation, as agreed between volunteer and air carrier, and, alternatively:

• reimbursement within seven days of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
  
  - a return flight to the first point of departure, at the earliest
    opportunity;

• re-routing, under comparable transport conditions, to their final destination at the earliest opportunity;

• re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats;

• the transfer from the actual airport to that for which the booking was made, if different, or to another close-by destination agreed with the passenger.

Concerning passengers which  boarding has been denied against their will

Compensation:

• for all flights of 1500 km or less, € 250;
   

• for all intra-Community flights of more than 1500 km, € 400;
   

• for all other flights between 1500 and 3500 km, € 400;
   

• for all flights of more than 3500 km, € 600.

-    - In case of re-routing, the compensation may be reduced by  50% when the arrival time doesn’t exceed the scheduled arrival time of the flight originally booked:

• by two hours, in respect of all flights of 1500 km or less;
   
• by three hours, in respect of all intra-Community flights of more than 1500 km;
   
• by three hours, in respect of all other flights between 1500 and 3500 km;
   
• by four hours, in respect of all flights of more than 3500 km. 

Alternatively:

• reimbursement within seven days of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
  
  - a return flight to the first point of departure, at the earliest
    opportunity;
   

• re-routing, under comparable transport conditions, to their final destination at the earliest opportunity;
   

• re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats;
   

• the transfer from the actual airport to that for which the booking was made, if different, or to another close-by destination agreed with the passenger.

Additional services:

• meals and refreshments in a reasonable relation to the waiting time;
   

• two telephone calls, telex or fax messages, or e-mails.