Cancellation

Services that air companies must offer

In case of communication at least two weeks before the scheduled time of departure

• Passengers are offered re-routing

In case of communication between two weeks and seven days before     the scheduled time of departure

• Passengers are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival;

In case of communication less than seven days before the scheduled time of departure

• Passengers  are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.

In case of communication at airport

• reimbursement within seven days of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant:

          - a return flight to the first point of departure, at the earliest
            opportunity;

• re-routing, under comparable transport conditions, to their final destination at the earliest opportunity;

• re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats;

• the transfer from the actual airport to that for which the booking was made, if different, or to another close-by destination agreed with the passenger.

Additional services

• meals and refreshments in a reasonable relation to the waiting time;
   
• two telephone calls, telex or fax messages, or e-mails.

 
-  in case that a stay of one or more nights becomes necessary:

• hotel accommodation;
   
• transport between the airport and place of accommodation.

Compensation

• for all flights of 1500 km or less, € 250;
   
• for all intra-Community flights of more than 1500 km, € 400;
   
• for all other flights between 1500 and 3500 kilometers, € 400;
   
• for all flights of more than 3500 kilometers, € 600.

In case of re-routing, the compensation may be reduced by 50% when the arrival time doesn’t exceed the scheduled arrival time of the flight originally booked

• by two hours, in respect of all flights of 1500 km or less;
   
• by three hours, in respect of all intra-Community flights of more than 1500 km;
   
• by three hours, in respect of all other flights between 1500 and 3500 km;
   
• by four hours, in respect of all flights of more than 3500 km.