The online conciliation: an easy and successful way to solve cross border disputes.
 

RisolviOnline is a service offered by the Milan Mediation Chamber that allows commercial disputes to be resolved simply and economically by simply logging on to the Internet.

Due to the absence of any type of barriers, the service can be used all over the world, and the information provided on the website www.risolvionline.it are offered in 23 different languages. It’s a very innovative procedure for the settlement of commercial disputes, thanks to its simplicity, quickness, convenience, privacy and cheapness.

RisolviOnline may be used both by individual consumers/users and by enterprises. A solicitor can send in a mediation application or take part in the mediation attempt, acting as a representative for a consumer or enterprise.  All disputes of a commercial nature may be submitted to RisolviOnline irrespective of their financial value or the nationality of the entities involved.

RisolviOnline allows a satisfactory agreement to be reached, with the aid of a neutral mediator who is an expert in conflict management in an informal and confidential environment. The mediation attempt will be carried out by discussing the problem in real time by means of a chat line or by means of a discussion forum using a private area of the Internet site accessible only to the parties, the mediator and the Mediation Chamber official in charge of the service.

In their own private area, the parties will be able to communicate with the aid of the mediator, setting out their own cases in full, expressing their demands and assessing their reciprocal positions in an attempt to find a satisfactory solution for both parties by hearing one another out.

A mediator is the person who helps the parties, with impartiality and professionalism, to communicate effectively and find an agreement, without imposing any decision. The mediator is chosen case by case, on the basis of criteria of skill, professionalism, independence and impartiality.

If you work in the e-commerce field, you can add in your online terms and conditions a proper clause informing consumers about the extrajudicial settlement of disputes:
“In case of dispute between (Company name) and consumers, we ensure from now our availability for the extrajudicial settlement of the dispute above provided by “Risolvionline”, a service offered by the Milan Mediation Chamber that allows commercial disputes to be efficiently resolved by simply logging on to the website www.risolvionline.com, thanks to the conciliation of a impartial and professional Mediator.