The importance of dialoguing with consumer representatives

In order to better understand consumers’ desires and choices, traders should actively cooperate with consumers associations, which perfectly know consumers’ requests and dissatisfactions.

Therefore, during the years the need to balance traders’ need of earnings and consumers’ need of protection has been leading to a profitable collaboration between the two categories above.

Most of agreement between consumers association and traders regard disputes solutions, in order to find an alternative way to the ordinary judgment, trying to save money and time for consumers and traders, with significant advantages for both parties.

Very relevant agreements have been stipulated with telephone, postal, touristic and insurance companies (such as SIP-TELECOM, TIM, Poste Italiane, FIAVET Lombardia and RAS)

After financials scandals, also lots of banks decided to collaborate with consumers associations with appreciating outcomes.