ECC-Net in support of consumers and companies

The European Consumers Centres Network aims to support the consumption within the EU. It assures consumers information and assistance in case of cross border complaints and promotes the recur to extrajudicial settlement of disputes, cheaper and quicker than the judicial ones.

The Ecc-net assists consumers for free giving them juridical/linguistic support and facilitating the communication with the counter-party. Moreover, when necessary the ECC-Net provides consumers with information about the operative rules and the advantages of the Alternative Dispute Resolution (ADR), that are lower costs, less time spent and maintenance of good relations between parties.