Companies

ECC Italy has as institutional mission the promotion and protection of consumers’ rights in cross-border complaints. We assist consumers to prevent problems and help them to exploit as much as possible the advantages coming from the Internal Market and from the richer supply of goods and services that this implies.

The dialogue with companies is essential in this activity: on one hand, we establish a first contact, when we help the consumer present the complaint, on the other, we carry out information activities towards economic operators on the legislation on consumer protection, thus favouring the prevention of problems and the establishment of a “customer retention” culture.  

Companies who are open to the dialogue, express their opinions and listen to the requests of their customers, can in many respects be regarded as sustainable, far-sighted and well-equipped for facing global challenges. 

This section of the web site is dedicated to those companies who are open to the dialogue and are interested in developing policies of consumer protection and customer satisfaction, as well as adopting the “friendly” way of handling of complaints and disputes.

• Where and why does the consumer purchase? Quality and customer satisfaction as development policies

• Global market challenges and competition elements

• Corporate Social Responsibility as factor of sustainability and growth

• ADR: the most convenient dispute resolution mechanism for companies:
          o        What is ADR

          o        ADR procedures

          o        ADR notified bodies

          o        The traditional way: the judicial path

          o        Handling consumers’ complaints appropriately, limiting negative impacts

          o        Trends of European policies on ADR

          o        Among companies

• The importance of dialoguing with consumer representatives

• ECC-Net in support of consumers and companies

• The online conciliation: an easy and successful way to solve cross border disputes

• Consumer protection within the EU

• Sellers’ duties in e-commerce purchases