FAQ

How should I choose between phone operators?

You should take into account the network coverage offered by each operator within your residence area.

Which is the most convenience contractual profile?

There is not a tariff which in absolute can be considered the most convenient, it depends on one’s needs using mobile phone:

·         length of calls;

·         numbers of short messages;

·         number of calls to fixed phone.

It is very important to accurately compare operators tariffs and services!

I was offered a mobile telephone only by stipulating a subscription: what I have to look for mainly?

You should ask for the length of the contract but also for any potential penalty you might be ask to pay in order to change operator. Moreover, you should verify the phone compatibility with other operator telephone cards.

I live near the frontiers: might it be a problem?

In cross border areas, when the signal of foreign operators is stronger, it is very probable to mistakenly connected to foreign networks, with additional costs.

I am going abroad: what types of precautions should I take?

·         Verify if your phone operator is located also in the foreign State or, at least, provides a roaming service;

·         Bring with you some top up cards: it is very difficult to find them in the other Countries;

·         Take into account to buy a local telephone cards for local calls;

·         Ask your operator the availability of special offers in the foreign Country of stay.

How much does it cost to make or receive a call when abroad?

Regarding calls from and to Italy, the person calling from Italy pays the national tariff until italian borders, while the other person, benefiting from the Roaming service, pays on the basis of local operators costs, usually higher than the one’s Country tariffs.

Therefore, both the caller and the addressee have to pay, isn’t it?

Yes, it is.

What should I do in order to save money using the roaming service?

You should send only short messages with your mobile phone and make your calls only from and to fixed phone.