Advantages for consumers

The reason why Alternative Dispute Resolution is convenient and really more suitable than a judgement in consumer cases is that:

- trader and consumer can find a friendly settlement together, with the support of a qualified third party, expert in consumer law and, whenever needed, in technical matters dealing with the object of the dispute: so the relationship between them can be preserved

- it involves time and money saving: the procedure is much shorter, very cheap and accessible without the legal assistance of a lawyer

- it is easy and less exhausting than a judgement

- it is particularly suitable for cross-border disputes, through online procedures

Anyway, it is necessary to check the availability of ADR schemes for each single case, depending on the place where the trader is located, on the subject of the dispute, on the amount of money involved by the consumer’s request and other parameters.